Picka Rider App

Picka is built on one idea: on-demand delivery at scale. Businesses use the Picka dashboard to book a single delivery or a bulk run, pay, and track every package on a map.Picka is built on one idea: on-demand delivery at scale. Businesses use the Picka dashboard to book a single delivery or a bulk run, pay, and track every package on a map.

But a booking is only a promise. Whether it arrives fast depends on a rider seeing the job, accepting it, finding the pickup, reaching the drop-off and proving it was delivered. The rider app is where that promise is kept or broken.But a booking is only a promise. Whether it arrives fast depends on a rider seeing the job, accepting it, finding the pickup, reaching the drop-off and proving it was delivered. The rider app is where that promise is kept or broken.

Picka began as a logistics product we were building at Hephi Studios. Along the way the project changed hands and changed name, and Hephi chose to keep building it as its own company. Operations begin in December 2026.Picka began as a logistics product we were building at Hephi Studios. Along the way the project changed hands and changed name, and Hephi chose to keep building it as its own company. Operations begin in December 2026.

That made it more than a client brief: we were designing a product we would have to run.That made it more than a client brief: we were designing a product we would have to run.

I led product design for Picka at Hephi, with Cynthia, across the business dashboard and the rider app.I led product design for Picka at Hephi, with Cynthia, across the business dashboard and the rider app.

The live route at the top of this page and the prototype near the end are coded from the Figma screens, not recorded.The live route at the top of this page and the prototype near the end are coded from the Figma screens, not recorded.

A rider uses the app on the move: on a bike, often one-handed, with a package and a customer waiting. Every screen had to make the next action obvious and big enough to hit, and nothing else could compete with it.A rider uses the app on the move: on a bike, often one-handed, with a package and a customer waiting. Every screen had to make the next action obvious and big enough to hit, and nothing else could compete with it.

Riders carry other people’s packages and get paid into a bank account, so trust starts before the first order. Verification uses the IDs riders actually have: an NIN slip, a voter’s card or a driver’s licence, then a selfie to match it, a transaction PIN and biometrics.Riders carry other people’s packages and get paid into a bank account, so trust starts before the first order. Verification uses the IDs riders actually have: an NIN slip, a voter’s card or a driver’s licence, then a selfie to match it, a transaction PIN and biometrics.

Waiting is designed too. “Sit tight, we’re reviewing your info” and “We’re still verifying your account” tell a rider where they stand instead of leaving them guessing. Sign-up asks for the phone number riders use on WhatsApp, since that is where updates actually reach them.Waiting is designed too. “Sit tight, we’re reviewing your info” and “We’re still verifying your account” tell a rider where they stand instead of leaving them guessing. Sign-up asks for the phone number riders use on WhatsApp, since that is where updates actually reach them.

Riders choose when they work: a single slide takes them online. New orders then slide up over the map with what a rider needs to decide in a glance: who, how far, how long, and what it pays. Accept or decline, and swipe up to see every order waiting.Riders choose when they work: a single slide takes them online. New orders then slide up over the map with what a rider needs to decide in a glance: who, how far, how long, and what it pays. Accept or decline, and swipe up to see every order waiting.

A delivery moves through fixed stages, and the sheet at the bottom of the map only ever offers the next one:A delivery moves through fixed stages, and the sheet at the bottom of the map only ever offers the next one:

• Pending pickup: call the sender, then Confirm Pickup.
• Start Trip: the route to the drop-off appears.
• In transit: the recipient, their number and the confirmation code, then Confirm Dropoff.
• The way out is always there too: Pickup Failed and Dropoff Failed sit beside the main action, so a rider is never stuck when something goes wrong.

A delivery is only complete when the rider confirms it with the recipient’s confirmation code. It protects the business and the customer from false drop-offs, and it protects the rider from disputes, with no paperwork.A delivery is only complete when the rider confirms it with the recipient’s confirmation code. It protects the business and the customer from false drop-offs, and it protects the rider from disputes, with no paperwork.

Every order keeps its status afterwards, from Pending Pickup and In transit to Successful, Failed or Returned, along with the customer’s rating.Every order keeps its status afterwards, from Pending Pickup and In transit to Successful, Failed or Returned, along with the customer’s rating.

Get Paid Instantly is one of the three promises in onboarding, so earnings are a whole tab, not a menu item. Each completed delivery shows what it earned, the balance is always visible, and withdrawing to a bank takes an amount, a saved account and the transaction PIN.Get Paid Instantly is one of the three promises in onboarding, so earnings are a whole tab, not a menu item. Each completed delivery shows what it earned, the balance is always visible, and withdrawing to a bank takes an amount, a saved account and the transaction PIN.

The first version of the rider app is still in the file, marked redundant. Comparing it with the final shows what changed:The first version of the rider app is still in the file, marked redundant. Comparing it with the final shows what changed:

• One PIN length everywhere. Version one asked for a 4-digit current PIN and a 6-digit new one; the final uses 4 digits throughout.
• Pickup moved into the main flow. Separate order and customer screens with a Confirm Package Pickup button became one step in the home sheet.